Privacy and cookies

Print3DLab, based on the Central Coast, NSW, runs this website. This page explains what we collect and why, and the cookies we use.

What we collect

Your order: your name, email, phone number, company (if you give one), delivery address, and the labels you design. We need these to make and send your order and to contact you about it.
Your account, if you create one: your email, your saved details, and your order history.
Your payment: you pay on Stripe's secure page. We never see or store your card details. We only receive confirmation that the payment was made.

How we use it

To make, pack, send and support your order, and to send the emails about it (confirmation, invoice and progress updates).
If you start checking out but do not pay, we may send you one reminder email, with a link to stop reminders.
To keep records that the law requires, such as tax invoices.

We do not sell your information, and we do not use it for advertising.

Who handles it

To run the shop we use service providers that handle your information for us: Stripe (payments), Supabase (the database and sign-in), Vercel (the website hosting), Resend (emails) and Australia Post (delivery). Some of them may process information outside Australia. We share only what each one needs to do its job.

Cookies and similar storage

This site only uses what it needs to work. It does not use advertising or tracking cookies, and it does not use analytics.

Sign-in	A cookie that keeps you signed in to your account. It is only set if you sign in.
Your cart	Your cart is kept in your browser's own storage so it is still there when you come back. If you are signed in it is also saved to your account.
Stripe	When you pay, Stripe's page may set its own cookies to keep the payment secure. They are covered by Stripe's own policy.

Because these are only needed to run the site, there is no cookie consent pop-up. If we ever add analytics or advertising, we will update this page and ask you first. You can clear cookies and stored data in your browser settings at any time, which will sign you out and empty your cart.

Your choices

You can ask to see the personal information we hold about you, to correct it, or to have it deleted (apart from records we must keep), by emailing labels@print3dlab.com.au. If you are not happy with how we handle a request, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).